Receptionist/Administrator
Engage with patients as the first point of contact, benefit from full on-site training, and join a motivated NHS team in a permanent, full-time role with potential to progress.
Role Highlights
This Receptionist/Administrator job provides a permanent, full-time opportunity with a competitive salary based on experience. The hours are Monday to Friday, 8am to 6.30pm.
You’ll benefit from comprehensive training, a supportive team, and the chance to progress after your five-month probationary period. The role suits those interested in career development.
The job is within a busy NHS practice. You’d work alongside experienced GPs, nurses and an administration team, handling a large volume of patient interactions daily.
If you’re looking for a fresh start in healthcare and want to be part of a dynamic environment, this job could be a great fit for you.
Experience in general practice is welcomed but not required. An ability to demonstrate a good telephone manner, empathy, and strong computer skills is essential.
Day-to-Day Responsibilities
The core of your work involves being the main contact for patients at the surgery and over the phone. You’d answer queries, book appointments, and manage administrative tasks.
Supporting both doctors and the wider practice team is key. You’ll undertake tasks ranging from document handling to facilitating projects that improve patient care and operations.
Time management and flexibility are important, as the workplace can become busy and priorities can shift quickly during the day.
A friendly, empathetic approach with the public is valued highly. Dealing calmly with challenging situations is a regular part of the job.
The use of computer systems, particularly Office 365, is routine. Being organised and willing to learn new systems is a big advantage.
Pros of the Job
This role offers on-the-job training, ensuring you develop useful administrative and communication skills that are transferrable to many healthcare posts.
Potential career progression, with the possibility to move up to team leader or assistant practice manager roles, appeals to applicants keen to grow within the NHS setting.
Cons of the Job
The position can involve handling difficult or distressed patients, which may be emotionally demanding at times. It requires patience and resilience.
The daily hours are long and require you to be present all day during the week, which may not suit everyone’s preferred work-life balance.
Our Verdict
For those looking to join a respected team and thrive in a busy, rewarding environment, this Receptionist/Administrator role offers a solid next step. It comes with strong development opportunities and a supportive team structure.
If you have excellent communication skills, adaptability, and aspire to progression within healthcare, this position is well worth serious consideration.
