Receptionist / Clerical Officer – Supportive Team, Inclusive Employer, Career Growth

The Receptionist / Clerical Officer role with University Hospitals Bristol and Weston NHS Foundation Trust offers a part-time position, designed for those who thrive in a dynamic, patient-centred environment. Candidates can expect a supportive team, focus on collaboration, and ongoing opportunities for personal development. Previous administrative experience is desirable, but a positive attitude and commitment to high standards are valued most.

Daily Responsibilities and Team Culture

This position puts you as the first point of contact for patients within the Adult Therapies Physiotherapy department. Your daily duties involve answering queries both by phone and in-person, scheduling appointments, and maintaining accurate records using NHS administration systems. Attention to detail and calm professionalism are crucial here.

The job involves managing sometimes busy or stressful situations and communicating compassionately with patients, relatives, and colleagues. Expect a variety of tasks day to day, from filing documents to organising appointments and handling patient questions in ways that align with the trust’s values of respect and inclusivity.

You’ll work with a small, friendly team known for its collaborative spirit and willingness to help each team member learn and progress within the NHS framework. Training and guidance are offered for those willing to grow their administrative skillset.

Pros of the Job

The strongest point of this role is the opportunity to learn and develop in an NHS trust that truly values employee diversity, inclusion, and wellbeing. Successful candidates are encouraged to engage in training and upskilling activities throughout their employment, laying strong foundations for future career progression.

Additionally, joining a CQC-rated ‘Good’ employer allows you to be part of a reputable organisation recognised for excellent care and innovative practices. This supportive workplace environment is ideal for those seeking to balance professional learning with the desire to meaningfully contribute to patient care and wellbeing.

Cons to Consider

While there are many upsides, candidates should be aware that the role can sometimes be repetitive and demands strict adherence to processes and procedures. For those who do not enjoy administrative work or regular interaction with patients, this may not be the ideal fit.

Periods of pressure, especially when appointments are busy, require staying calm and focused even when things become hectic. Flexibility and the ability to adapt quickly are essential traits for thriving in this role.

Verdict: Is This the Role for You?

If you are looking for a supportive work environment and value opportunities to learn and advance within the NHS, then this Receptionist / Clerical Officer position is well worth your attention. It is ideal for organised, compassionate, and resilient individuals ready to step into the heart of a respected team. With numerous benefits, manageable challenges, and a focus on developing talent, this could be the stepping stone you’ve been seeking for your career journey.